Company Overview

It’s not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

The Project Assistant plays a vital role in the growth and success of the organization by ensuring efficient project coordination. This position is responsible for planning and executing the reconciliations and mail-in processes with clients across the country while maintaining effective communication with key contacts within Diamond Assets teams. The Project Assistant reports directly to the Client Support Manager.

Roles & Responsibilities:

Prepare and complete device evaluation reports for customers.
Address and resolve client issues and challenges in alignment with company values, mission, and financial goals.
Coordinate client projects and services for mail-ins, ensuring a seamless experience. Responsibilities include:

Client communication
Creating pick lists for the warehouse team
Label creation and necessary documentation

Collaborate with the Business Development team on confirmed mail-ins.
Track mail-ins and ensure accurate reporting of incoming products to the Operations team.
Update and manage ERP and CRM systems in alignment with project management activities.
Assist in coordinating rentals, flights, hotels, and labor for national and local pick-ups, prioritizing efficiency and cost reduction.
Maintain effective communication with shipping & receiving personnel.
Support the Client Support Manager in developing and implementing new processes and procedures.
Perform other duties as assigned.

Key Skills & Qualifications

Bachelor’s degree in business or related field.
Exceptional verbal, written, and interpersonal communication skills.
Organized, logical, and willing to adapt quickly.
Effective critical thinking and problem-solving abilities.
Ability to work in a fast-paced, self-directed environment.
Excellent organization and time management skills.
Knowledge of geographies and mapping
Advanced computer skills with the ability to learn and use various software and database applications, including Salesforce and Microsoft Office.